[Studio general]
■Do I need to make a reservation?
→Yes, we require reservations.
Reservations can be made via our online reservation form.
■Is there parking?
→We do not have parking at the studio.
There are parking lots affiliated with BIG STEP and Daimaru nearby.
■How long before your reservation time can I enter the studio?
→We do not have a waiting area, and we are closed to the public, so we ask that you please arrive at your reserved time.
■Can I bring in my own costumes and accessories?
→Yes, you can. Please bring your favorite costumes and accessories. (Please refrain from bringing soap bubbles.)
■Can I bring in a smash cake?
→You may bring your own.
If you do bring one, please prepare a sheet to put underneath and wet wipes. Please set up and clean up within your reserved time.
■Is there a shrine near the studio where children can visit for shrine visits or Shichigosan?
→ Namba Shrine is a 15-minute walk from the studio.
■Can I go out wearing the rental costumes from the studio?
→ The costumes from the studio are for photo shoots only and cannot be worn outside.
■How do I pay?
→You can pay by cash or credit card. (VISA, MasterCard, JCB, Diners Club, American Express, DISCOVER, Apple Pay, iD, QUICPay, Suica, PASMO, ICOCA, etc.)
[About the self-photo plan]
■Can I take photos with a single-lens reflex camera?
→Yes, you can.
■Can I take photos at any booth?
→You can take photos at any booth within the time limit. Take photos wherever you like.
■I would like to take family photos with the self-photo plan. Can you take photos for me?
→A staff member will take the shutter for family photos, so please feel free to ask us.
■Can I bring a photographer?
→Yes, that's fine. Please come with us.
[About our photographer photography plans]
■Can I take photos with my own video or camera?
→You can take photos with your smartphone. Please refrain from taking photos with digital cameras or SLR cameras.
■How long will it take for the photos to be ready? (Delivery)
→It will take about three weeks.
After editing, we will send you a URL containing your photos to the email address you provided, so you can download them to your device from there. Photos can be developed up to about A4 size.
[Regarding cancellations and date/time changes]
■Can I cancel or change the date?
→Please contact us at least 4 days in advance if you wish to cancel your reservation.
We will accept changes if your child is unwell or there are other unavoidable circumstances. Please make a new reservation by 9am on the day of your reservation and write this in the comments section.
*If you repeatedly cancel or change the reservation at the last minute, we will not be able to accept your next reservation.
(Example: Change from XX month, etc. We will cancel your first reservation, so there is no need to contact us again.)
Please contact us by email if you wish to cancel. marshmallow.osaka@gmail.com
*Cancellation fees will be incurred if the date and time are not changed.
・3 days to the day before → 50%
・Cancellation without permission or on the day → 100%
(We will email you the bank details at a later date. Thank you for your understanding as this is a fully-booked system.)